Answering Services Worth Their Weight in Gold
Nobody was more in the spotlight for sending their call centers overseas than Dell. They moved almost all their tech support overseas and at that point their fantastic reputation for customer support started to deteriorate rapidly. Outsourcing your live answering services can be a tricky thing, but if you want to succeed, the first step would be to recognize that by outsourcing overseas, your actually losing money by possibly losing your customer base to inferior trained call center agents. It may seem a bit cheaper support at first, but with a call center, you definitely get what you pay for.
